Who We Are?
A FULL-SERVICE STRATEGIC OUTSOURCING PARTNER DELIVERING PEOPLE-POWERED SUPPORT, AI AUTOMATION, BACK-OFFICE SERVICES, AND DIGITAL OPERATIONS—WITH WORLD-CLASS CX THAT HELPS BUSINESSES SCALE WITH CONFIDENCE.
At FIFTHConnection, we’re more than a BPO—we’re a people-powered growth engine built to scale businesses globally. We help brands outsource smarter by providing dedicated talent, streamlined processes, and human-focused customer experiences that feel like an extension of your in-house team.
From customer service to digital operations, technical support, back-office tasks, and eCommerce marketplace management, we bring the expertise, structure, and technology required to help companies operate efficiently and grow confidently.
Our mission is simple: deliver world-class support with real human empathy, modern efficiency, and strategic execution—so businesses can focus on what truly moves them forward.
Business Analysis &
Strategy
(– Workflow assessment & optimization advisory, business intelligence & data consultation, KPI reporting & performance advisory, strategic solutions & requirements consultation.)
Business Analysis &
Strategy
(– Workflow assessment & optimization advisory, business intelligence & data consultation, KPI reporting & performance advisory, strategic solutions & requirements consultation.)
Business Analysis &
Strategy
(– Workflow assessment & optimization advisory, business intelligence & data consultation, KPI reporting & performance advisory, strategic solutions & requirements consultation.)
Business Analysis &
Strategy
(– Workflow assessment & optimization advisory, business intelligence & data consultation, KPI reporting & performance advisory, strategic solutions & requirements consultation.)
Business Analysis &
Strategy
(– Workflow assessment & optimization advisory, business intelligence & data consultation, KPI reporting & performance advisory, strategic solutions & requirements consultation.)
Business Analysis &
Strategy
(– Workflow assessment & optimization advisory, business intelligence & data consultation, KPI reporting & performance advisory, strategic solutions & requirements consultation.)
Business Analysis &
Strategy
(– Workflow assessment & optimization advisory, business intelligence & data consultation, KPI reporting & performance advisory, strategic solutions & requirements consultation.)
Business Analysis &
Strategy
(– Workflow assessment & optimization advisory, business intelligence & data consultation, KPI reporting & performance advisory, strategic solutions & requirements consultation.)
Business Analysis &
Strategy
(– Workflow assessment & optimization advisory, business intelligence & data consultation, KPI reporting & performance advisory, strategic solutions & requirements consultation.)
Business Analysis &
Strategy
(– Workflow assessment & optimization advisory, business intelligence & data consultation, KPI reporting & performance advisory, strategic solutions & requirements consultation.)
Business Analysis & Strategy
– Workflow assessment & optimization advisory
– business intelligence & data consultation
– KPI reporting & performance advisory
– strategic solutions & requirements consultation
Hosting & Cloud Solutions
– Cloud server setup & management (AWS, Azure, Google Cloud)
– website & application hosting, backup
– security & disaster recovery solutions,
– scalable cloud infrastructure for growing businesses
Marketplace Integrations & Management
– Integration with Amazon, eBay, Shopify, Magento, and other platforms
– inventory & order synchronization across marketplaces
– pricing & promotion automation
– performance reporting & analytics for marketplace sales
E-commerce & Marketplace CX Solutions
– Amazon/eBay/Walmart Seller Support
– order taking & processing
– returns management
– marketplace support
Global HR / EOR Services
– Hire, onboard, pay, and manage employees in multiple countries, Payroll & HR Management, Talent Acquisition & Recruitment Solutions
Customer Support Outsourcing
– Omnichannel service, live chat,
– social media engagement, email support
Industry Tailored CX Solutions
– Industry-specific (fintech, healthcare, SaaS, Real Estate)
– custom solutions,
– flexible dedicated teams.
Lead Generation & Appointment
– B2B campaigns, pre-sales support, targeted outreach, pipeline growth
STRATEGY. SERVICE. SUCCESS
Connections That Build Trust—and Revenue!
At FIFTH Connection, we combine exceptional customer experience, strategic insight, and advanced technology to help businesses thrive. From e-commerce CX and call center operations to IT, cloud, and back-office services, we deliver solutions that streamline processes and drive efficiency. Our people-powered, AI-enhanced approach ensures every interaction engages customers and generates measurable growth. With customized, end-to-end services, we connect your business with its audience, convert opportunities into results, and accelerate sustainable growth.
TESTIMONIALS
The team at FIFTH Digital did an incredible job bringing our modest fashion brand for women, Ziran Collections, to life. From our logo and merchandise branding to the full brand identity, everything turned out amazing. Highly recommend FIFTH Digital for branding and e-commerce website design in Toronto.
MARYAM S.
FOUNDER, ZIRAN COLLECTIONS
The team at FIFTH Digital did an incredible job bringing our modest fashion brand for women, Ziran Collections, to life. From our logo and merchandise branding to the full brand identity, everything turned out amazing. Highly recommend FIFTH Digital for branding and e-commerce website design in Toronto.
MARYAM S.
FOUNDER, ZIRAN COLLECTIONS
The team at FIFTH Digital did an incredible job bringing our modest fashion brand for women, Ziran Collections, to life. From our logo and merchandise branding to the full brand identity, everything turned out amazing. Highly recommend FIFTH Digital for branding and e-commerce website design in Toronto.
MARYAM S.
FOUNDER, ZIRAN COLLECTIONS
The team at FIFTH Digital did an incredible job bringing our modest fashion brand for women, Ziran Collections, to life. From our logo and merchandise branding to the full brand identity, everything turned out amazing. Highly recommend FIFTH Digital for branding and e-commerce website design in Toronto.
MARYAM S.
FOUNDER, ZIRAN COLLECTIONS